Voice AI for restaurants
The phone rings hardest at the rush. Now it's answered.
An AI phone agent that picks up every call at the busiest hour, reads your live menu, knows what's 86'd, reads the order back to the cent and posts it straight to your POS. Nobody waits on hold. Nobody in the kitchen picks up a phone.
02 The busiest hour
Seven on a Friday. Every hand is full. The phone keeps ringing.
The hour your phone rings most is the hour nobody has a free hand. Almost nobody leaves a voicemail for a restaurant. A caller who does not get an answer rings the next place on the list, and you never learn they tried. The order that walked down the street was the big one.
- The rush: the calls you miss come at your highest-value moment
- No message: a caller who hears voicemail is already dialing somewhere else
- After close: tomorrow's large order rings at 10:40 PM
What it is
- Answers on the first ring
- Reads the live menu
- Knows what's 86'd
- Reads back to the cent
- Posts to your POS
- Takes many calls at once
- Never puts a caller on hold
A phone agent that does what your best host does at the phone, at every hour, on every line at once. It reads the order back to the cent, waits for a yes, and sends the ticket to the kitchen. It hands over to a person when it should. It never invents an answer.
03 How one call goes
Five things happen. None of them wait.
- 01
It answers on the first ring, in your name.
Real-time speech, not a menu tree. Callers interrupt it, change their minds and ask about the special the way they would with a person at the counter.
- 02
It reads the live menu, not a copy.
Prices, sizes, modifiers and hours come from the system your team already updates. If garlic knots are out tonight, it knows before the caller asks and offers what you have.
- 03
It reads the order back, to the cent.
Every item, every modifier, every price, the total with tax and the pickup time. Then it waits for a yes before anything moves.
- 04
It posts straight to your POS.
The ticket lands where tickets already land and prints where they already print. No tablet on the counter, no callback, no re-keying.
- 05
It logs the call and flags the ones that matter.
Every call is transcribed and searchable. A caller who asks for a manager, an allergy question it should not guess at, a complaint: those reach a person the same day.
04 What it reads back
Every item. Every modifier. The total with tax.
A wrong order costs you twice: the remake and the regular. So before a single line reaches the kitchen, the agent reads the whole order back, price by price, and waits for the caller to say yes. Change your mind halfway and it reads it back again.
How the platform works05 What it never does
Confident on the menu. Careful everywhere else.
The value of a phone agent is not what it can say. It is what it refuses to guess at. Before your number goes live you approve the list of things it must not answer and the moments it must fetch a person.
- 01It never invents a price, an ingredient or a wait time.
- 02It never takes a card number on the call.
- 03It never guesses at an allergy question. It fetches a person.
- 04It never pretends to be human when a caller asks.
- 05It never leaves a caller on hold.
Hands over
A person, when it should.
A manager request, a catering quote, a complaint. The call reaches your staff with what was already said, so nobody repeats themselves.
Says so
An AI, when asked.
Callers care that the order is right and that nobody made them wait. When one asks, it answers honestly and keeps going.
Stops
Silence over a guess.
If the menu does not hold the answer, it says so and offers the next best thing: a callback, a person, the counter.
06 Where it writes
The ticket lands where tickets already land.
Nothing new on the counter. The agent reads from and writes to the systems you already run, under the names your kitchen already reads.
Your POS menu
Items, sizes, modifiers, prices and hours, live. Change the board and the phone knows.
Your POS orders
Pickup and delivery tickets posted with the name, the time and every line.
Your 86 list
What is out is out on the phone too, the moment the screen says so.
Your call log
Every call transcribed, searchable and flagged when a person is needed.
07 Languages
The caller says "Hola.""Oi.""Bonjour.""Hello."
It answers in the caller's language and switches when the caller does. The order, the read-back and the goodbye happen in the language the caller opened with. The ticket still prints in yours.
Hear it in your neighborhood's language08 The staff view
Every call, written down. The ones that matter, flagged.
Your manager sees the night's calls the way they see the night's tickets: who called, what they wanted, what happened. Search any word. The calls that needed a person are marked and waiting.
09 One week to hear it
Start with one number. Hear it before you sign.
We point a number at your real menu and give you the line to call. Order something awkward. Change your mind halfway. Interrupt it. You decide after you have heard it, not before.
- Day 1
We listen to how your phone goes.
When calls come in, what they are for, what happens to the ones nobody catches.
- Day 2
We point a number at your live menu.
Your POS menu, your hours, your 86 list. Nothing copied by hand.
- Day 3
You call it. You try to break it.
Order for a party of twelve. Ask for something you do not sell. Switch to Spanish.
- Day 5
You approve the handover list.
What it must not answer and when it must fetch a person.
- Day 7
Your number rolls to Pulse.
When you are slammed, after hours, or all the time. Your call. No new hardware.
10 Questions
What owners ask on the first call.
Every answer here is true today. If it changes, the page changes.
What is voice AI for restaurants?
Voice AI for restaurants is an AI phone agent that answers the restaurant's phone, takes the order from the live menu, reads it back to the caller and posts it to the POS. With Pulse, AI phone ordering runs on every call, including the busiest hour, and nobody waits on hold.
Will my customers know it's an AI?
It says so when a caller asks, and it never pretends to be a person. Callers care that the order is right and that nobody put them on hold. It hands the call to your staff at any point.
Does it work with my POS?
Pulse posts orders straight into your POS and reads the live menu from it, so what's 86'd on the screen is 86'd on the phone. Tell us what you run and we confirm the path before the demo.
What happens to a call Pulse can't handle?
It hands over to a person. Before the number goes live you approve the list of things it must not answer and the moments it must fetch someone. The person picks up with the transcript so far.
Does it take payment on the call?
No. It never takes a card number on the call. Payment happens where it already happens for you: at pickup, at the door, or through the link you already send.
Can it take orders in Spanish?
Yes. It answers in the caller's language and switches when the caller does. The read-back happens in their language. The ticket prints in yours.
Do I need new hardware?
No. Keep the number your customers know and the handset on the wall. Calls roll to Pulse when you are slammed, after hours, or all the time. Your call.
How much does Pulse cost?
Pricing is quoted per restaurant from your call volume. Tell us roughly how busy your phone is and we put a quote together, after you have heard it on your own menu.
11 Start with one number
Hear it answer your menu before you sign anything.
Tell us how busy your phone gets. We set up a line pointed at your real menu and you call it. Order something awkward. Change your mind halfway. Interrupt it.