Terms

Terms of service.

Last updated 6 August 2026

These terms cover use of the Pulse website and the Pulse service. If you have a signed agreement with us, that agreement takes precedence wherever the two differ.

The service

Pulse provides AI phone agents that answer calls for your business, and — depending on the product — take orders, answer questions from data you maintain, and pass calls to your staff. Deployments are commonly white-labelled, meaning the agent presents under your brand rather than ours.

What you are responsible for

• The accuracy of the information you give us to answer from — menus, prices, hours, activities, availability.
• Telling your callers, where the law requires it, that calls are handled by an automated system and transcribed.
• Holding the rights to any content, brand or recording you ask us to use.
• Not using Pulse for unlawful calling, or for any use that a reasonable person would consider harassment.

What we are responsible for

Running the service with reasonable care and skill, keeping your data separate from every other customer's, and telling you promptly if something goes wrong that affects you.

What we do not promise

Speech systems are not perfect and telephone networks fail. We do not warrant that the agent will understand every caller, that no call will be dropped, or that a third-party point-of-sale system will always accept an order. Where an order cannot be delivered to your system, Pulse is built to surface that rather than fail silently — but you should keep an eye on it as you would any part of your operation.

Fees

Pricing is quoted per customer and set out in your order form or agreement. There is no public price list, and nothing on this website is an offer at a particular price.

Ending it

Either side may end the arrangement in line with the signed agreement. On termination we will, on request, provide an export of your call records and then delete them.

Liability

Nothing here limits liability that cannot be limited by law. Subject to that, neither side is liable to the other for indirect or consequential loss, and our total liability is limited to the fees paid in the twelve months before the claim.

Contact

Pulse AI LLC — team@pulseai.studio