AI phone agent platform
One engine. Every call.
Every Pulse product runs on the same voice engine, the same telephony and the same safeguards. What changes per business is the data it reads and what it is allowed to say. This page is how a call actually works, from the ring to the record.
Written for two readers
- The owner trusting it with real calls
- The technical buyer checking how it fails
- Real-time speech, not a menu tree
- Answers from your live data
- Read back before anything moves
- Hands over. Never guesses.
The model decides what the caller wants. Code decides how much it costs, what is in stock, and when a person has to take over. That split is the whole design.
How one call goes
From the ring to the record.
- 01
Telephony in. Your number stays your number.
Your existing line forwards to Pulse. Nothing changes for the caller and nothing changes on your desk. The number on your door stays the number on your door, and many calls are answered at once. Nobody waits on hold because someone else is mid-order.
- 02
Real-time speech. It listens while you talk.
Speech is understood as the caller speaks, not after a beep. Callers interrupt, change their mind and talk over it the way they would with a person. It answers in the caller's language and switches when they do.
- 03
Live data. It reads the system you already keep.
Prices, availability, today's menu, the activity board. Answers come from the system your team already updates, so nobody keeps a second copy that quietly goes stale. An item marked sold out applies on the very next call.
- 04
Guardrails. Prices are computed, never generated.
The model works out what the caller wants. Deterministic code reads the price from your live catalogue and does the arithmetic. Required choices come from your own data. The order is read back to the cent and needs an explicit yes before it goes anywhere.
- 05
Handover. A person, with the context.
Anything it cannot or should not answer goes to a person, with the transcript so far, instead of being guessed at. Before the number goes live you approve the list of things it must not answer and the moments it must fetch someone.
- 06
The record. Every call, transcribed and searchable.
A text transcript and an outcome for every call, so you see what was asked and what happened without listening to anything. What your system charged is checked against what was quoted. A mismatch is flagged, never passed along silently.
02 Real-time speech
The caller cuts in. It stops.
Halfway through the read-back the caller remembers a salad. The agent stops mid-sentence, adds it, and reads the whole order back again. The moments light up as the call plays.
- 01It answers and takes the order.Each item lands in the cart as the caller says it.
- 02It reads the order back, to the cent.Every item, every price, the total with tax.
- 03The caller cuts in. It stops.Mid-sentence, without finishing the line.
- 04It adapts and reads back again.The new item, the new total, no re-asking.
- 05A yes, then it posts to your POS.Nothing moves before the caller confirms.
04 Accuracy
The most expensive failure in voice AI is a confident wrong answer. Six rules rule it out.
A price quoted that is not real. A total that does not add up. Pulse is built so the language model never gets to make that mistake.
01 Prices
Computed, never generated.
The model works out what the caller wants. Deterministic code reads the price from your live catalogue and does the arithmetic. A hallucinated total is not possible.
02 Required choices
Enforced from your data.
If an item needs a size or a bread, that requirement comes from your own menu data. A missing choice makes the agent ask rather than pick a default.
03 Confirmation
Nothing is placed without a yes.
The order is read back and needs an explicit confirmation before it goes anywhere.
04 Reconciliation
Totals are checked after the fact.
What your system charges is checked against what was quoted on the call. A mismatch is flagged rather than passed along silently.
05 Sold out
Takes effect immediately.
An item marked unavailable applies on the very next call, not the next overnight sync.
06 Failures
Loud, never silent.
If your system is unreachable the agent still works from a local copy, and anything that fails to land alerts you instead of disappearing.
05 Safety
It hands over when it should. It never guesses.
A resident mentions a fall. A caller asks for something the agent must not answer. A conversation stops sounding like an order. Each of those reaches a person, with the transcript, the same day.
- 01It hands over to a person when it should.
- 02It never invents an answer.
- 03It never takes payment on the call.
- 04It speaks the caller's language.
- 05Every call is logged and searchable.
06 Reliability
Built for the hour when it matters.
Many calls at once. Concurrency is the whole point. Nobody is put on hold because someone else is mid-order.
No audio kept. Speech becomes text in real time and it is the text that is stored. There is no recording of the call sitting on a disk.
Separated by customer. One customer's data is never used to answer another's calls, and never used to sell to them.
The same engine, under your brandEvery product runs on it
Restaurants. Senior living. Hotels. Sports facilities. Property rentals. Any business where the phone still rings.
The engine, the telephony and the safeguards are shared. The vocabulary, the data and the handover list are yours.
01Restaurants
Reads the live menu, knows what's 86'd, posts the order to your POS.
02Senior living
One number for menu, activities and announcements, in the resident's language.
03Hotels
Availability, dates and a name, written into your PMS.
04Sports facilities
Courts, lanes and time slots, confirmed into your booking system.
05Property rentals
Tenant requests ticketed with unit and issue. Emergencies paged on the call.
Questions
What the technical buyer asks.
Every answer here is true today. If it changes, the page changes.
What is an AI phone agent?
An AI phone agent answers phone calls in real time with speech, understands what the caller wants, reads it back and completes the task in the business's own systems, such as posting an order or booking a slot. Pulse hands the call to a person when it should.
Does the language model ever make up a price?
No. The model works out what the caller wants. Deterministic code reads the price from your live catalogue and does the arithmetic. Every order is read back and needs an explicit yes before it goes anywhere.
What happens if my POS or booking system is unreachable?
The agent keeps working from a local copy of your data, and anything that fails to land alerts you instead of disappearing.
Is call audio recorded?
No. Speech becomes text in real time and the text is what is stored. Every call is transcribed and searchable, with its outcome.
Can callers interrupt it?
Yes. Speech is understood as the caller speaks, not after a beep. Callers interrupt, change their mind and talk over it the way they would with a person, and the agent stops and adapts. The demo above shows one.
Does it take payment on the call?
No. It never takes a card number on the call. Payment happens where it already happens for you.
Guides
Worth reading before you decide.
Everything above is a claim until you hear one.
We point a number at your real menu, your real calendar or your real booking board, and give you the line to call. Order something awkward. Change your mind halfway. Interrupt it.