The call arrives
Your existing number forwards to Pulse. Nothing changes for the caller and nothing changes on your desk — the number on your door stays the number on your door.
The platform
One engine. Every industry we touch.
Every Pulse product runs on the same voice engine, the same telephony and the same safeguards. What changes per industry is the data it reads and what it is allowed to say — which is exactly the part that should change.
How a call works
What happens between the ring and the answer.
01
02
It listens as you speak
Speech is understood in real time rather than after a beep, so callers can interrupt, change their mind and talk over it the way they would with a person.
03
It looks the answer up
Answers come from the system your team already maintains. Nobody keeps a second copy that quietly goes stale.
04
It acts
An order is written to your point of sale, a request is raised in your system, a message reaches the right staff member.
05
It hands over when it should
Anything it cannot or should not answer goes to a person, with the context, rather than being guessed at.
06
It leaves a record
A text transcript and outcome for every call, so you can see what was asked and what happened without listening to anything.
Accuracy
The model decides what. Code decides how much.
The most expensive failure in voice AI is a confident wrong answer — a price quoted that isn't real, a total that doesn't add up. Pulse is built so the language model never gets to make that mistake.
Prices are computed, never generated
The model works out what the caller wants. Deterministic code reads the price from your live catalogue and does the arithmetic, so a hallucinated total is not possible.
Required choices are enforced
If an item needs a size or a bread, that requirement comes from your own menu data. A missing choice makes the agent ask rather than pick a default.
Nothing is placed without a yes
The order is read back and needs an explicit confirmation before it goes anywhere.
Totals are reconciled after the fact
What your system charges is checked against what was quoted on the call. A mismatch is flagged rather than passed along silently.
Sold-out takes effect immediately
An item marked unavailable applies on the very next call, not the next overnight sync.
Failures are loud
If your system is unreachable the agent still works from a local copy, and anything that fails to land alerts you instead of disappearing.
Reliability
Built for the hour when it matters.
Many calls at once
Concurrency is the whole point. Nobody is put on hold because someone else is mid-order.
No audio kept
Speech becomes text in real time and it is the text that is stored. There is no recording of the call sitting on a disk.
Separated by customer
One customer's data is never used to answer another's calls, and never used to sell to them.