Privacy

What happens to a call.

Last updated 6 August 2026

Pulse AI LLC ("Pulse", "we") builds AI phone agents that answer calls on behalf of businesses. This page explains what we handle when a call reaches one of those agents, and what we do not.

Who the data belongs to

When you call a business that uses Pulse, you are dealing with that business. They decide what the agent may do and what happens to the record of the call. Pulse processes that information on their behalf, under their instructions.

What a call produces

• A text transcript of what was said, so the business has a record of the conversation and so the agent can be improved.
• The caller's phone number, which the telephone network provides.
• Order or request details the caller gives — for example items ordered, a pickup time, or a question that needs a staff member.
• Call metadata such as start time, duration and outcome.

Call audio

Pulse does not retain recordings of call audio. Speech is converted to text in real time and it is the text that is stored.

Who else is involved

Delivering a phone call needs other companies. We use a telephony provider to carry calls, a speech and language model provider to understand and speak, and — where the business has one — its point-of-sale or scheduling system, so an order or request lands where staff already work. Each receives only what it needs to do its part.

What we do not do

• We do not sell personal information.
• We do not use one customer's call data to serve a different customer.
• We do not use call content for advertising.

How long it is kept

Transcripts and call records are kept for as long as the business needs them to run its operation, and are deleted when that business's account is closed or when it asks us to delete them. If you are a caller and want a record about you removed, contact the business you called; if that is not possible, write to us and we will route it.

Your rights

Depending on where you live you may have the right to ask what information is held about you, to correct it, or to have it deleted. Send those requests to team@pulseai.studio and we will pass them to the business concerned or handle them ourselves where we are the right party.

Recording notice

Laws about notifying callers that a call is handled by an automated system, or is transcribed, vary by state and country. Businesses using Pulse are responsible for the notice their callers receive, and we will help configure it.

Contact

Pulse AI LLC — team@pulseai.studio