It knows today, not last week
Menus, activities and announcements come live from the system your staff already update. Change the board at 9am and the phone knows at 9am. Nothing to re-enter anywhere.
They already know how to use it. It's the phone.
Pulse answers your community's phone the moment it rings. Residents ask what's for lunch, when bingo starts, whether the bus is running — and get today's real answer, in their own language. No app to download. No password. No one waiting at the desk.
Live in senior living
White-label under your brand
Every language they speak
The gap
Your front desk answers the same
four questions all day.
What's for lunch. When's the movie. Is there bingo this week. What time does the bus leave. Every one of them is already written on a board somewhere — and every one of them still costs a staff member a phone call, usually while somebody is standing in front of them waiting.
Every day
The same handful of questions, asked again. The answer never changes — but somebody has to stop and give it.
After 5pm
The desk is covering a building. A resident who wants to know tomorrow's breakfast waits until morning, or doesn't ask.
No app
The residents who most need to know are the least likely to open a portal. The phone is the only channel they all already use.
One resident. Five days.
An illustrative week on a single line.
Handled start to finish
Passed to your staff
MONRoutine
Dining
"What's for lunch?"Answered in 14 seconds
Read from today's menu in your own system — not last week's.
TUERoutine
Activities
"¿Hay bingo hoy?"Answered in Spanish
She asked in Spanish, so the whole call happened in Spanish.
WEDRoutine
Transport
Ride to the eye doctorBooked into your service
Raised in the system your transport team already works in.
THUStaff notified
Attendance
Morning roundNo answer, two attempts
The desk knew before 9am, instead of finding out at lunch.
FRIStaff notified
Wellbeing
"I've been feeling low."Flagged the same day
Answered kindly. Said nothing clinical. Told a person who could act.
9
Calls
7
Handled start to finish
2
Passed to your staff
0
Waits for the desk
0
Apps for her to install
What it is
One number. Answered on the
first ring, every time.
It speaks how they speak
A resident opens in Spanish, Polish or Tagalog and the whole call happens there — the menu, the times, the goodbye. Nobody sets a preference. It just follows them.
It remembers people
Second call, it opens with their name and picks up where it left off. For someone who speaks to few people in a day, being recognised is most of the point.
It hands over cleanly
Anything it can't or shouldn't answer goes to a real person — warmly, by name, without making a resident hang up and dial a second number.
It tells you what it heard
Set the phrases that matter to you. When one comes up — a fall, not eating, feeling alone — the right staff member gets an email with what was said.
It never invents an answer
If the information isn't there, it says so and points to the desk. A resident told the wrong time for a medical appointment is the failure that matters, so it doesn't guess.
How it works
Nothing for residents to learn.
01
You connect your system
We read the menu and activity board you already maintain. No new software for staff, no double entry, no migration.
02
We give the community a number
Yours, under your brand, with your own assistant name and voice. Put it on the fridge magnet and the newsletter.
03
Residents just call it
No app, no login, no smartphone. The same handset that's been on the side table for twenty years.
White-label
Put your name on it. We'll stay out of sight.
Pulse is the engine underneath. What a resident or a family member hears is your community — your name, your greeting, an assistant you name yourself. Nothing on the call mentions us, and nothing in your marketing has to.
Your brand on every call
You choose the assistant's name, its voice and how it greets people. Residents, families and staff see one brand — yours. We stay invisible, including on the phone bill.
Built into what you already offer
If you run a ride service, a salon, a dining line or a maintenance desk, the assistant books straight into it. Residents use the services you already sell instead of learning a second system — and you keep the relationship.
Features built to order
The call flow is not a fixed menu. Tell us what your community actually needs and it gets built for you — including things no off-the-shelf product offers.
Some calls it takes. Some it makes.
Examples of custom work, built per community
Outbound
Daily attendance round
Rings every resident each morning, logs who answered, and tells the desk who did not — before anyone has to go door to door.
Outbound
Medication and appointment reminders
A call at the right hour, in the resident's own language, with a note back to staff if it went unanswered.
Integration
Books into your own services
Transport, housekeeping, the dining room, the salon — the assistant raises the request in the system your team already works in.
On request
Whatever your community runs on
Event sign-ups, family broadcast calls, a weekly check-in round. If it happens by phone, it can be built.
What changes
What your team notices
in the first month.
The desk phone stops ringing for the board
The routine questions stop arriving at a person. What's left is the work that actually needed a human — which is the part your staff were hired for.
Residents stop waiting for an answer
Evenings, weekends, the middle of a shift change. The line answers the same way at 8pm as it does at 10am.
You hear about things sooner
Someone mentioning they haven't eaten, or that they're lonely, reaches a staff member the same day instead of surfacing at the next check-in.
Families see a community that answers
An adult child ringing on a Sunday afternoon gets a real answer about their parent's community. That is a tour-booking moment.
Who it's for
Built for the people who
own the resident experience.
Senior living operators
Independent living, assisted living and CCRCs running one community or forty. Roll it out building by building, each with its own number and its own board.
Senior living software
Already serving communities? Add the phone channel under your own brand. Your customers see your product; we stay invisible. That's how we ship today.
Home care and PACE
Members living alone, without a front desk to walk up to. One number that answers, knows them, and tells your team when something sounds off.
Get started
Start with one community.
Hear it for yourself first.
We'll point a number at your real menu and activity board and give you the line to call. You'll know inside a week whether your residents would use it — before anything is signed.