AI receptionist for hotels
The front desk that never puts a guest on hold.
An AI phone agent that answers every call, checks availability live, reads the dates, the room, the rate and the name back before anything is held, and writes the reservation straight into your PMS. Late arrivals, early questions and the third call during check-in all get answered.
02 The busiest hour
Check-in at four. A queue at the desk. The phone rings again.
The hour your phone rings most is the hour your desk is busiest. The guest in front of you deserves the attention. The guest on the phone is tomorrow's booking, a late arrival who needs a straight answer, or a question that decides which hotel a family picks. Put them on hold and they book somewhere else from the same screen.
- Check-in and check-out: the phone rings when both hands are full
- Overnight: the arrival at midnight asking whether anyone is there
- On hold: a caller comparing three hotels does not wait for the fourth
What it is
- Answers on the first ring
- Checks availability live
- Reads the reservation back
- Writes to your PMS
- Never takes a card number
- Speaks the guest's language
- Hands over to the desk
A phone agent that answers in your hotel's name, checks what is open tonight from your PMS, and reads the whole reservation back before it holds a room. Guest notes and requests land on the folio. Anything it should not decide reaches your desk with the details already written.
03 How one call goes
Five things happen. None of them wait.
- 01
It answers in your hotel's name, on the first ring.
Real-time speech, not a menu tree. Guests interrupt it, change dates and ask about parking the way they would with a person at the desk.
- 02
It checks availability live, from your PMS.
Room types, rates and what is open tonight come from the system you already run. If the courtyard king is gone, it offers what you have.
- 03
It reads the reservation back before it holds anything.
Arrival, departure, room type, rate before tax and the name on the booking. Then it waits for a yes.
- 04
It writes to your PMS.
The reservation lands where reservations already land, with the guest's notes on the folio. No re-keying, no callback.
- 05
It logs the call and flags the ones that matter.
Every call is transcribed and searchable. A complaint, an accessibility need, a group enquiry: those reach a person the same moment.
04 What it reads back
Dates, room, rate, name. Then the small things.
A booking is the first call. The second is the late arrival, the crib, the early check-in. The agent finds the reservation, reads it back so the guest knows it is theirs, and writes the request onto the folio where the night desk will see it.
How the platform works05 What it never does
Confident on availability. Careful with everything else.
A phone agent earns trust by what it refuses to guess at. Before your number goes live you approve the list of things it must not answer and the moments it must fetch a person.
- 01It never quotes a rate or a room it has not just checked.
- 02It never takes a card number on the call.
- 03It never decides a group booking, a refund or a complaint. It fetches a person.
- 04It never pretends to be human when a guest asks.
- 05It never leaves a guest on hold.
Hands over
A person, when it should.
Twenty rooms for a wedding, a dispute on a folio, a guest who is upset. The call reaches your desk with what was already said.
Says so
An AI, when asked.
Guests care that the room is held and that nobody made them wait. When one asks, it answers honestly and keeps going.
Stops
Silence over a guess.
If the PMS does not hold the answer, it says so and offers the next best thing: a callback from the desk, a note on the folio.
06 Where it writes
The booking lands where bookings already land.
Nothing new at the desk. The agent reads from and writes to the systems your hotel already runs, under the names your night audit already reads.
Your availability and rates
Room types, what is open, tonight's rate, live from your PMS.
Your reservations
Dates, room, rate and name posted as a held booking, confirmation sent.
Your guest notes
Late arrival, crib, early check-in, allergy: on the folio for the desk to see.
Your call log
Every call transcribed, searchable and flagged when a person is needed.
07 Languages
The guest says "Bonjour.""Hola.""Guten Tag.""Hello."
It answers in the language the guest opens with and switches when they do. The dates, the rate and the read-back happen in their language. The reservation is written in yours.
Hear it in your guests' languages08 The staff view
Every call, written down. The ones that matter, flagged.
The desk and the night audit see the day's calls the way they see the arrivals list: who called, what they wanted, what happened. Search any word. The calls that needed a person are marked and waiting.
09 One week to hear it
Start with one number. Hear it before you sign.
We point a number at your real availability and give you the line to call. Book something awkward. Change the dates halfway. Ask for a crib at midnight. You decide after you have heard it.
- Day 1
We listen to how your desk phone goes.
When calls come in, what they are for, what happens to the ones during check-in.
- Day 2
We point a number at your PMS.
Your room types, your rates, your availability. Nothing copied by hand.
- Day 3
You call it. You try to break it.
Book two nights and change them. Ask in French. Ask for a rate it should not invent.
- Day 5
You approve the handover list.
What it must not answer and when it must fetch a person.
- Day 7
Your number rolls to Pulse.
During check-in, overnight, or all the time. Your call. No new hardware.
10 Questions
What general managers ask on the first call.
Every answer here is true today. If it changes, the page changes.
What does an AI receptionist for hotels do?
An AI receptionist for hotels answers the front desk line, checks live availability, quotes the rate, takes the reservation and writes it into the property management system. Pulse answers late arrivals and questions at any hour, in the guest's language.
Does it work with my PMS?
Pulse reads availability and rates from your PMS and writes reservations and guest notes back into it. Tell us what you run and we confirm the path before the demo.
Does it take card numbers on the call?
No. It never takes a card number on the call. The reservation is held under the guest's name and payment happens where it already happens for you.
What about group bookings and events?
It hands those to a person, with the dates, the head count and the contact already written down. Your sales team picks up a warm lead instead of a voicemail.
Does it speak my guests' languages?
Yes. It answers in the language the guest opens with and switches when they do. The read-back happens in their language. The reservation is written in yours.
What happens when a guest complains?
The call is flagged and handed to a person the same moment, with the room and the issue written down. It never argues, never promises a refund, never guesses.
Does it replace the front desk?
It answers the phone so the desk can look after the guests standing in front of it. Every call it cannot finish goes to your people, with the transcript so far.
How much does it cost?
Pricing is quoted per property from your call volume. You hear it on your own availability first, then we talk numbers.
Guides
Worth reading before you decide.
11 Start with one number
Hear it take a booking before you sign anything.
Tell us how your phone goes at check-in. We set up a line pointed at your real availability and you call it. Book two nights. Change your mind. Ask for something at midnight.