AI answering service for property management
Fill units faster and never miss a maintenance call.
Pulse answers your property line in your company's name, takes leasing inquiries and maintenance requests, answers tenant questions and routes emergencies. A prospect calling about a vacancy books a tour instead of hanging up.
What it does for your company
- Books tours for prospects
- Logs maintenance requests
- Asks the emergency question
- Answers availability and policy
- Routes after-hours emergencies
- Logs every call
A phone agent that turns a vacancy call into a booked tour, a leak into a ticket with the unit and the issue, and a midnight lockout into a page to your on-call contact. Nothing sits in a voicemail nobody checks.
01 The calls that decide occupancy and repair bills
Leasing calls come during showings.
Your team is at a unit when the next prospect calls, and that lead cools before anyone calls back. A leak reported to voicemail is a bigger repair by morning. A lockout at midnight needs a path to someone, not a beep and a full mailbox. Pulse answers all three.
How the platform works02 What Pulse does for your company
Answered, booked, written down. In your name.
White-label from the first ring. Callers hear your company on the greeting, the caller ID and the confirmation. The routine gets handled. The urgent reaches a person.
01 Leases
Prospects become booked tours.
Which units are available, what the policies are, when they can see it. The lead and the tour are written into your property management system.
02 Tickets
Maintenance requests, logged with unit and issue.
Residents call one number. Pulse takes the unit, the issue and the access note, and opens the ticket where your tickets already live.
03 Routes
Emergencies reach your on-call contact.
You define what counts. Flooding, no heat in winter, a lockout after hours. Those callers get a page on the same call.
03 A maintenance call
No heat in 12C. Ticketed, prioritised, nobody paged twice.
Pulse takes the unit and the issue, asks whether anyone in the home is at risk, opens the ticket at the right priority and tells the resident exactly what happens if it gets worse.
Hear it on your number04 How one call goes
Five things happen. None of them wait for the office to open.
- 01
It answers on the first ring, in your company's name.
Real-time speech. It asks whether the caller lives with you or is looking, and takes it from there.
- 02
It asks the right first question.
Which unit and what is wrong, or which listing and when they can see it. Anything that sounds like an emergency is routed at once.
- 03
It offers what is actually open.
Tour times and units come from your live availability. Maintenance priorities follow the rules you set.
- 04
It reads it back.
Unit, issue and access note. Or listing, tour time and name. It waits for a yes before anything is written.
- 05
It writes it into your PM system and logs the call.
The lead, the tour and the ticket land where they already land. Every call is transcribed, searchable and flagged when it matters.
05 White-label
Your name on the call.caller ID.confirmation.
Pick a demo brand. The greeting, the caller ID and the name on the confirmation follow it. Nothing on the call says Pulse.
“Lakeview Property Group. Are you calling about a home you live in, or one you're looking at?”
Partner with PulseIncoming call
Lakeview Property Group
(313) 555-0193 · leasing and residents
Your name. Your number. Our engine behind it. Demo caller ID.
06 What it will and will not do
- 01It hands over to a person when it should.
- 02It never invents an answer.
- 03It never takes payment on the call.
- 04It speaks the caller's language.
- 05Every call is logged and searchable.
Any business where the phone still rings
Restaurants. Senior living. Hotels. Sports facilities. Property rentals. Property management.
One engine, one set of rules, your industry's vocabulary. Pick the page that sounds like your phone.
07 Questions
What owners ask on the first call.
Every answer here is true today. If it changes, the page changes.
What does an AI answering service for property management do?
An AI answering service for property management answers tenant and prospect calls 24/7, logs maintenance requests with the unit and issue, pages the on-call technician for emergencies, and books showings.
Can it log into our property-management software?
Yes. It writes leasing leads and maintenance requests into the system you already use.
How does it handle after-hours emergencies?
You define what counts as an emergency. Pulse routes those callers to your on-call contact straight away, and handles routine requests itself.
Will it book tours for prospects?
Yes. It captures the lead and books a tour against your availability, so a vacancy call becomes a scheduled visit.
Does it answer in our company's name?
Yes. Pulse is white-label. Callers hear your company, never Pulse.
Guides
Worth reading before you decide.
Start with one number
Turn missed calls into tours and logged tickets.
Tell us your property management software and how you handle after-hours. We set up an agent on a real number, in your company's name, for you to try before you sign.