AI virtual receptionist
A virtual receptionist that answers on the first ring.
Pulse greets your callers, books and reschedules, answers the questions your front desk repeats all day, and puts the right calls through to the right person. In your name, around the clock.
What it is
- Greets in your name
- Books and reschedules
- Answers the repeat questions
- Routes to the right person
- Writes to your calendar
- Every call logged
A virtual receptionist answers and handles your phone the way a front-desk person would. Pulse greets callers, books and reschedules, answers common questions and routes calls to the right person, all in your name.
How one call goes
Everything your front desk does, on every call.
- 01
It greets, in your name.
Warmly, by name where you know the caller. Real-time speech, so callers interrupt and change their minds the way they would at the desk.
- 02
It books and reschedules against your real calendar.
It sees what is open, offers what fits, and writes the appointment where your team already looks. An answered call becomes a real booking, not a note to action later.
- 03
It answers the repeat questions.
Hours, location, what you offer, what to bring. The questions your team fields all day, answered instantly and correctly, from your own information.
- 04
It routes the rest.
When a caller needs a specific person or something staff must handle, it puts them through or flags it. Nothing falls through the cracks.
- 05
It logs every call.
Transcribed and searchable the moment it ends. Calls that sound wrong reach a person the same day.
What a receptionist does
Greets. Books. Routes the rest.
01 Greet
Greets and books
Warmly, by name where you know the caller, and straight into booking or rescheduling against your real calendar.
02 Answer
The repeat questions
Hours, location, what you offer, what to bring. The same questions your team fields all day, answered instantly and correctly.
03 Route
The rest, to the right person
When a caller needs a specific person or something staff must do, it puts them through or flags it, so nothing falls through the cracks.
One receptionist, any industry
Restaurants. Senior living. Hotels. Sports facilities. Property rentals. Any business where the phone still rings.
01Restaurants
Reads the live menu, knows what's 86'd, posts the order to your POS.
02Senior living
One number for menu, activities and announcements, in the resident's language.
03Hotels
Availability, dates and a name, written into your PMS.
04Sports facilities
Courts, lanes and time slots, confirmed into your booking system.
05Property rentals
Tenant requests ticketed with unit and issue. Emergencies paged on the call.
White-label
Your receptionist, not ours. Your name on the call.invoice.caller ID.
Your callers hear your business name, your assistant's name and your voice. Nothing on the call, the invoice or the caller ID says Pulse. The relationship stays yours. We stay behind it.
“Northside Dental, front desk. How can I help you today?”
Incoming call
Northside Dental
(313) 555-0114 · front desk
Your name. Your number. Our engine behind it. Demo caller ID.
04 Routing
The right call reaches the right person.
You decide what must reach a human: a billing question, a complaint, a caller who asks for the manager. Pulse puts those through or flags them, and handles everything else on its own. Your staff pick up the calls that need them and nothing else.
How the platform worksWhat it will and will not do
Five things it will do. Five it never will.
These are the rules the agent runs on from the first call. You approve the handover list before the number goes live.
Start with one number. Hear it before you sign.
The Pulse sales motion
- 01It hands over to a person when it should.
- 02It never invents an answer.
- 03It never takes payment on the call.
- 04It speaks the caller's language.
- 05Every call is logged and searchable.
From first call to live number
Hear it before you sign.
- Step 01
We listen to how your phone goes.
When calls come in, what they are for, what happens to the ones nobody catches.
- Step 02
We point a number at your real data.
Your live menu, your calendar, your booking board. Nothing copied by hand.
- Step 03
You call it. You try to break it.
Order something awkward. Change your mind halfway. Interrupt it.
- Step 04
You approve the handover list.
What it must not answer and when it must fetch a person.
- Step 05
The number goes live.
Every call logged, searchable and flagged when it matters.
Questions
What people ask before they call.
Every answer here is true today. If it changes, the page changes.
What is a virtual receptionist?
A virtual receptionist answers and handles your phone the way a front-desk person would. Pulse greets callers, books and reschedules, answers common questions and routes calls to the right person, all in your brand's name.
Can it book into my calendar or system?
Yes. It writes bookings into the system you already run, so an answered call becomes a real appointment, not a note to action later.
Does it use my business name?
Yes. Pulse is white-label. The greeting, voice and whole call are yours. Nothing mentions Pulse.
What happens when a caller needs a real person?
You decide what must reach a human. Pulse puts those callers through or flags them, and handles everything else on its own.
How fast can it go live?
A demo line can be live in a day. Full setup follows once you approve what it may and may not say.
What do AI receptionists do?
An AI receptionist answers every call, greets callers in your business's name, books and moves appointments, answers questions from your live data, takes messages when needed and routes calls to the right person.
Can AI replace a receptionist?
It can take over the repetitive calls that fill a receptionist's day: bookings, hours, directions, order status. Pulse hands a call to a person whenever it should, so your staff spend their time on the conversations that need them.
Are AI receptionists worth it?
They are worth it when calls are being missed or staff are pulled away from customers to answer the phone. You can hear Pulse answer your own line on your own data before deciding.
Guides
Worth reading before you decide.
Give your front desk a hand that never clocks out.
Tell us what your reception handles and we set up a virtual receptionist on a real number, in your name, for you to try. Book something awkward. Reschedule it. Ask for a person.