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Answering is the easy part.
Getting the order, the booking or the request exactly right is the job. Pulse checks every detail against your live data, reads it back to the caller and completes it in the system you already run, in your business's name.
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Built for restaurants, senior living, hotels, sports facilities and property rentals, and resold by partners under their own brand.
How every call is handled
Pulse picks up on the first ring, in your business's name and in the language the caller opens with. Many calls at once, and nobody waits on hold.
Every request is checked against your live data, then read back: every item, every modifier, the total with tax, the dates and the name. It waits for a yes.
The order, booking or request lands where yours already land: the POS, the PMS, the booking board or the ticket queue. Nothing to re-key, nobody to call back.
An allergy, a refund, a worried resident. Anything outside the rules you approved goes to a person, with a summary so the caller never repeats themselves.
Demo calls from five industries
What it does
01 Restaurants
Pulse reads your live menu, takes the order with every modifier, reads it back to the cent and posts it to your POS. It knows what's 86'd before the caller asks. Nobody in the kitchen picks up a phone. Set it up yourself and run it free for 7 days.
Order #1187 posted to the POS
Start your 7-day free trial Pulse for restaurants
02 Senior living
Today's menu, activities and announcements, in each resident's own language. A call that sounds wrong is flagged to staff the same day.
Flagged for staff: mentioned a fall
Pulse for senior living03 Hotels
Availability and rates checked live, the booking read back, then posted to your PMS. Late check-in questions answered at 1 AM, in the guest's language.
Booking posted to the PMS, 2 nights
Pulse for hotels
04 Sports facilities
Court times, lessons and memberships checked against the live schedule and confirmed on the call, so the front desk can stay with the people in front of it.
Court 3 confirmed, Tue 6:00 PM
Pulse for sports facilities
05 Property rentals
Maintenance requests logged with the unit and the problem. Anything that sounds like an emergency goes straight to your on-call person.
Ticket 2231 opened, unit 4B
Pulse for property rentalsHow it listens
Callers interrupt, change their minds and talk over each other. Pulse hears the caller over its own voice, stops mid-sentence and picks up from the new detail.
Change one item and it reads the whole order back again, updated.
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Why it matters
It also brings the fewest free hands. The phone loses to the customer standing at the counter.
Orders, bookings and urgent requests don't stop when you do. A voicemail at 11 PM becomes a callback at 9 AM, if anyone makes it.
Every minute on hold is a minute to hang up and try the next business on the list.
A message is a promise someone on your team now has to keep, on the busiest day of the week.
Every call, on record
Each call is transcribed and saved with its outcome: completed, handed to a person, or flagged with the reason. Search by a word, a name or a date, read exactly what was said, and export it whenever you need to.
How the platform works| Time | Caller | Type | Length | Outcome |
|---|---|---|---|---|
| 7:18 PM | Sam | Order · Mario's | 0m 41s | Posted to POS, #1187 |
| 7:21 PM | Dana Ortiz | Reservation · The Larkin | 1m 02s | Booked in PMS, 2 nights |
| 7:22 PM | Priya | Booking · Northside | 0m 38s | Court 3, Thu 6 PM |
| 7:24 PM | Rosa | Resident · Cedar Grove | 1m 10s | Flagged: mentioned a fall, nurse notified |
| 7:26 PM | Unit 4B | Maintenance · Harbor Lofts | 0m 58s | Emergency paged, #M-5530 |
| 7:31 PM | Unknown | Inquiry · Mario's | 0m 25s | Answered: opening hours |
Call detail · 7:18 PM · Sam
Mario's Pizzeria. Order #1187 posted to the POS at 0:22. Large pepperoni, Caesar salad, two Cokes, cheesy bread. $38.16 with tax, pickup 7:40 PM. Transcript attached.
Agent
Why it was flagged · 7:24 PM · Rosa, room 214
Rosa called about lunch and mentioned she fell yesterday. The agent did not give medical advice; it told her a nurse would visit and flagged the call to the nurse on duty at 0:52. Transcript attached.
Rosa
Agent
Example records. Names and orders are illustrative.
Languages
A resident who thinks in Spanish hears today's menu in Spanish, and the rest of the call stays in Spanish. A guest who books in French is confirmed in French. Your staff get the transcript, searchable.
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Today at Cedar GroveLunch: chicken soup, tuna salad · 2:00 PM bingo in the lounge
Logged and searchable · call 4402 · 0:41
Guardrails
If your menu, calendar or house rules don't cover it, Pulse says so and offers a person.
No card numbers are read out over the phone. Orders are paid the way your customers already pay.
Allergens, prices, dosages and policies your data doesn't answer go to your team, every time.
Ask for a human and you get one, with a summary of the call so far.
See for yourself
Call the live demo line and place an order. Change your mind halfway, ask for something that's sold out, or ask for a person. Then read how every total is checked
Answering now. Order something, interrupt it, ask for a person.
Restaurant orders post to both today, as normal tickets.
Pulse is listed as a GoTab integration partner.
Restaurants set it up themselves and run it on real calls for 7 days or 150 calls. Cancel before day 8 and pay nothing.
White-label
Nothing on the call, the caller ID or the invoice says Pulse. Agencies and software companies resell it under their own brand, and we build, integrate and run the agent behind it. If you already sell into an industry, the phone line is the product your customers are missing.
Partner with PulseIncoming call
Mario's PizzeriaCedar Grove Senior Living
(313) 555-0142 · order line(313) 555-0180 · resident line
Greeting"Mario's Pizzeria, order line. What can I get started for you?""Cedar Grove resident line. How can I help you today?"
Invoice fromMario's PizzeriaCedar Grove Senior Living
Example caller ID.
Pilot
No slide deck. A phone number you can call, pointed at what you actually sell.
Your menu, hours and house rules, or your calendar, rates and announcements. Nothing to retype or maintain twice.
It runs on your real data with the rules you approved, and posts to a test ticket so you see exactly what lands.
Change your mind halfway, interrupt it, ask for something awkward, then ask for a person. Then we plan your own line.
Questions
Short answers here. For anything longer, call the demo line or talk to us.
Ask us something elseIt says so and offers a person. It never guesses at a price, an allergen or a policy. What it may answer is written down before the line goes live, and you approve that list.
No. It posts the order or booking to your system, and payment happens the way it already does. No card numbers are read out over the phone.
The one your team already uses. Restaurant orders post to Square and GoTab today. Tell us your system and we'll show you a ticket or booking landing on a test number before anything is signed.
They get one. The call is passed to your line with a summary, so nobody repeats themselves.
Every call is transcribed and saved with its outcome: completed, handed off or flagged with the reason. Search and export from your dashboard.
Yes. It answers in the language the caller opens with, Spanish included, and keeps the transcript for your staff.
Restaurants can. Sign up, connect your POS and run Pulse on your real line free for 7 days or 150 calls, whichever comes first. Card required, and you pay nothing if you cancel before day 8. Start the free trial.
Restaurants: $199 a month for 700 calls, $349 for 1,400 or $499 for 2,000, after the free trial. Every other business: in writing, before you sign, based on your call volume, after you have heard it on a test number.
Restaurants that sign up themselves are answering the same day. For other businesses, about a week to a test number on your real data, and your own line goes live once you've heard it and approved the rules.
We point a test number at your real menu or calendar. Call it, try to break it, and decide on what you heard. Restaurants can skip the call and run it free for 7 days.