End User License Agreement

Last Updated: June 15, 2026

This End User License Agreement ("Agreement") is between you ("Customer," "you," or "your") and Pulse AI LLC ("Pulse AI," "we," "us," or "our"), a Michigan limited liability company, regarding your use of the Pulse AI voice assistant service ("Service").

1. Acceptance of Terms

By accessing or using the Pulse AI Service, you agree to be bound by this Agreement. If you do not agree to these terms, do not use the Service.

2. Description of Service

Pulse AI provides an AI-powered phone receptionist service for restaurants that:

• Answers incoming phone calls automatically
• Takes customer orders using conversational AI
• Integrates with point-of-sale (POS) systems including Clover, Square, and Lightspeed
• Manages customer information and order history

3. License Grant

Subject to your compliance with this Agreement, Pulse AI grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your restaurant business operations.

4. Subscription and Payment

The Service is provided on a subscription basis. You agree to pay all fees associated with your chosen subscription plan. Subscription fees are processed through Stripe and are non-refundable except as required by law.

Pulse AI does not process, store, or transmit your customers' payment card data. Customer payments for orders are handled entirely by your point-of-sale system (for example, Clover or Square); Stripe is used solely to collect your Pulse AI subscription fee.

5. Data and Privacy

We collect and process data necessary to provide the Service, including:

• Customer phone numbers and order information
• Restaurant menu and business information
• Call transcriptions (text only; no audio recordings are stored)

Your use of customer data must comply with all applicable privacy laws. See our Privacy Policy for details on how we handle data.

6. POS Integration

By connecting your POS system (Clover, Square, or Lightspeed), you authorize Pulse AI to:

• Read your menu items and pricing
• Create orders on your behalf
• Access customer information for order processing

You are responsible for maintaining the security of your POS credentials.

7. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to reverse engineer or hack the Service
• Share your account credentials with unauthorized parties
• Use the Service to harass, abuse, or harm others

8. Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted service. We are not liable for service interruptions, including those caused by third-party services (Twilio, Deepgram, OpenAI, POS systems).

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA ARISING FROM YOUR USE OF THE SERVICE.

10. Termination

Either party may terminate this Agreement at any time. Upon termination:

• Your access to the Service will be discontinued
• You remain responsible for any outstanding fees
• We will delete your data in accordance with our Privacy Policy

11. Changes to Terms

We may modify this Agreement at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

12. SMS / Text Message Program (Order Confirmations)

When you or your customers use the Pulse AI phone system, we may send transactional SMS messages on behalf of your restaurant (e.g., order confirmations and pickup information). By using the service, you and your customers agree to the following for that program:

• Program name: Pulse AI Order & Follow-up SMS
• Description: Automated order confirmation and follow-up text messages sent to customers who call the restaurant's phone number. Messages include order details, pickup times, and optional one-time follow-up if no order was placed.
• Message and data rates may apply. Standard carrier rates may apply to SMS sent and received.
• Message frequency: Transactional only. One confirmation SMS per order; optionally one follow-up SMS per call if the customer did not place an order. No recurring marketing messages.
• Opt-out: Reply STOP to unsubscribe from future messages. Reply HELP for help or contact the restaurant or support.
• Support: For questions about these messages or to opt out by phone, contact the restaurant at the number they called, or Pulse AI at team@pulseai.studio.

Consent to receive these messages is obtained when the customer calls the restaurant's published number and completes (or attempts) an order; the system may inform them that they will receive a text confirmation.

13. Governing Law

This Agreement is governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.

14. Contact Information

For questions about this Agreement, contact us at:

Pulse AI LLC
Email: team@pulseai.studio
Website: https://pulseai.studio

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